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Refund Policy

Satisfaction is guaranteed on all products. However, due to the perishable nature of the products, all refund requests must be sent within 24 hours of accepting delivery. If you want to receive credit/replacement for a damaged product please email erin@yellowbirdfs.com a picture of your product. Items will be replaced with a cost comparable item if item is unavailable the following week.

Missing add-ons, store orders, and damaged products will either be replaced the following week or reconciled with store credit. Missing items must be reported during your locations stated pick-up time to be eligible for replacement or credit.

Missing vegetable boxes are subject to a refund by means of credit to your next box. Please email erin@yellowbirdfs.com during your locations stated pick-up time to be eligible for a refund. Emails received after your locations stated pick-up time about missing produce, add-ons or store orders will not be eligible for a refund. 

If you pay in full for a season and request a hold you will be eligible to receive repayment in the form of store credit, transferring that balance to the next season, or by check at the end of the current season.

If you pay in full for a season and need to cancel your subscription you will be subject to refund by credit card or check for the remaining amount in your account. All cancellation requests must be received no later than 5 days before your scheduled distribution or you will be required to pay for that weeks share and your cancellation will be processed the following week.